Office Ally

Chloe Neims

3 months ago

★★★★★

This insurance billing software is easy to use and set up. I create and submit claims within minutes and am able to automatically apply insurance payments to patient accounts. The customer service is easily available and responsive.

Jaisha Crystal

5 months ago

★★★★★

Fellow billers and or doctor's offices, please read. Office Ally will FORCE a voucher/agreement on your patients every time they check in for an appointment. If you click the "self check in" option internally, you will NOT have the option to opt out of your patients constantly getting spammed to permit Office Ally to sell their "de-identified" information. I have contacted Office Ally's support team twice. No one will help you. Some of your patients will get quite upset that they have to decline every time they check in. Office Ally will also, auto-delete the agreement every few times they decline and send a new one. I guess this is their way of punishing anyone who refuses to have their information sold. UPDATE: I just got off the phone with customer service and was told office ally integrates with an external prescription company, so THAT company can offer discounts and sell patient information. Office Ally needs to update their policies and permit providers who do NOT want to use their prescription integrated software, to opt out completely. No one should be spammed. We're a provider that does not prescribe any medication.

David Carter

6 months ago

★★★★★

I’ve used Office Ally for years and have generally been very happy with the service, but I’m now looking at switching because of the new non-par claim policy. I’ve also been surprised with random fees for utilizing some features that show no obvious notice of charge. When I inquired, I was informed that it was in my initial signed paperwork from years ago. Charging $44.95 even for a single non-par claim, rather than only when more than 50% of claims are non-par, feels like a significant and difficult change for smaller practices. It ends up costing me money to treat some people with this new policy because the fee is higher than what I even get reimbursed from the claims submitted. What’s especially frustrating is that when I asked for a report showing which payers I submit to that are considered non-par, I was told that report doesn’t exist. If I understand correctly, I would need to manually review my entire payer list one by one. At the same time, you’re able to tell me the exact number of non-par claims I submit, just not which specific payers those claims are tied to. I understand that Office Ally needs to operate profitably, and I respect that. But I do think this particular policy deserves another look or to apply a fee per non-par claim, not just one blanket fee.

Jason Hanft

8 months ago

★★★★★

**UPDATE** After this review, a rep for Office Ally reached out and informed me that a credit would be offered to me for my situation. I appreciated this phone call from Robert and let them know that while the initial handling of my issue was poor, this follow was reasonable and I feel much better about the situation. Like I said in my review below, I have liked Office Ally and wanted to continue doing business with them. Thank you for the customer service reps who sorted this out and fixed the issue. I, like many other reviewers, have been using Office Ally for over 10 years now and it's worked well for my insurance claim submission needs. They started out very affordable and have remained reasonable despite a few cost increases over the years. There have been a few glitches and issues over the years, but for the most part, they have done a decent job of fixing those issues and responding to my questions/concerns. Recently, however, I had an issue where I was double charged for the month. When I check my bill, it was because I had 177 claims with my personal NPI# and I erroneously sent 1 single claim with my group NPI. After contacting Office Ally support, I was told they "cannot approve your nonparticipating fee request" because the claim was successfully processed. I never disputed that that occurred, but rather tried to reason with them that since it was one single claim and had never occurred before, perhaps they could not charge me $44.95. I would have gladly accepted a $5 or something fee, but the entire amount is just taking advantage. I have every intention to begin the process of shopping for a new clearinghouse. I take customer service very seriously at my office, and I feel that this was looked at with one angle which was "we have your money and we are not giving it back", no matter the circumstances. I didn't feel like they treated me with the same level of customer service I expect out of myself. That's disappointing. By the way, there have been multiple incidences of when their system failed to provide me with the ability to submit claims because their system was down. I get it, things happen and while it was frustrating and made doing business difficult, I never once received a refund (partial or full) for any of that lost productivity.

Bloom Home Care

10 months ago

★★★★★

OfficeAlly is the definitive financial partner for solo and small practices. The key benefit is free electronic claims submission to nearly all commercial payers, which is a massive budget saver. It's incredibly user-friendly for daily tasks, includes smart tools like real-time eligibility checks to minimize denials, and their support team is consistently excellent. If you're a startup or solo provider prioritizing compliance and low overhead, this platform is highly recommended.