Phoenix Children's Hospital

Linn Barone

4 months ago

★★★★★

Lack of any integrity this time around with my disabled granddaughter who is also diabetic . The head of the floor of endocrinology immediately got offended when her PopPop and I called wanting information and we weren’t super sweet as we were concerned grandparents whom are in our granddaughters daily life but have to work still to keep a roof over our heads so we could not drive the 4 hour trip there immediately. She told us we needed a pin , we weren’t happy about that but we got my kids to ask for the pin as they had not been given a pin at this time as of yet . Otherwise I would have already had the pin . So I called back with the pin just to be told by her again that if we wanted any information we would have to get it from the two guardians in her room with orange bands on. My kids don’t hesitate to give me any information I want but I don’t want to constantly burden them as my daughter is autistic and my son in law has to stay right by my granddaughters bed because she can’t walk or anything but she can pull herself around and crawl a bit at 2.5 yrs old and it’s a regular adult hospital bed she’s been in for 3 days so she will fall out if they leave her side . This has been the worst experience than ever before . I cannot believe the incompetence and disregard of medical etiquette there in the weekend staff . But it’s par for the course these days I guess .. I had hoped a Children's hospital would do better

Sara Winkler

5 months ago

★★★★★

We are here regularly, and each visit continues to reaffirm what a truly special place Phoenix Children’s Hospital is. From the moment you walk in, the environment is thoughtfully designed with kids in mind. The ambiance is welcoming, calming, and engaging, which makes a huge difference for children and families who may already be feeling overwhelmed. The staff, volunteers, and care teams consistently go above and beyond to treat every patient and family with genuine kindness, patience, and respect. No matter how busy things are, everyone takes the time to acknowledge our child, explain what’s happening, and make sure we feel supported and cared for as a family. Our toddler absolutely loves the interactive features throughout the hospital—especially the moving and colorful lights on the first floor. He happily runs after them, which sometimes means unintentionally blocking or bumping into adults and other patients. Every single time, the reactions are met with smiles, understanding, and laughter. It’s incredibly reassuring to be in a place where people show such grace and compassion, even in small, everyday moments. The volunteers deserve special recognition. They do an amazing job guiding guests, supporting staff, and most importantly, putting smiles on patients’ faces. Their warmth and presence truly elevate the experience and make the hospital feel less clinical and more human. We are deeply grateful for the care, empathy, and positivity shown to our child and family. Phoenix Children’s Hospital is a place where kids are treated like kids first, and that makes all the difference. Thank you for all that you do.

Crystal S

6 months ago

★★★★★

had an incredible experience with my son’s hematology/oncology doctor, Dr. Mona Nourani. She was truly amazing! empathetic, patient, and so validating of every concern I shared. She never made me feel uncomfortable or like my questions were out of the ordinary; instead, she reassured me and took the time to explain everything clearly. She showed such genuine care and affection toward my three-year-old son, and it was obvious she truly loves working with children. She also connected with me as a mother, showing both empathy and understanding during a very overwhelming time. She was thorough and supportive, going over all the testing, next steps, procedures, and his full plan of care during the visit without ever making us feel rushed. I am extremely grateful for the kindness, compassion, and professionalism that Dr. Mona Nourani demonstrated, and I feel confident knowing my son is in such caring hands.

Gunner Grayson

10 months ago

★★★★★

I came in because my daughter Isabella unfortunately hit her head today and I was very emotional and crying when I came in and Anna at the check-in noticed me upset and asked me what was going on and walked me all the way to where I needed to go and made sure to comfort me the entire way. She was very, very kind to me and really helped calm me down when I first came in the entire staff was amazing. Our nurse Lauren took amazing care of us, Doctor was very fast and thorough and he made sure to go over everything with us before we left. I very much love this place and appreciate the staff for their warm and inviting nature. Thank you!!! I’m happy I was able to tell Anna‘s boss myself how amazing she was. She definitely helped a lot and nobody realizes how much of a difference that makes. Cute gift shop as well!

Liam

last year

★★★★★

Brought in my daughter for an appointment with the dermatologist here at Phoenix Children’s Hospital. Karla, Jordan and Amanda in Clinic F on the second floor were very sweet to my family and I during our visit and were really warm and friendly with my daughter and son. They answered all of mine and my wife’s concerns and were very thorough and professional through the whole experience. Thank you for taking such good care of my family! I also appreciate them acting so urgently to get us to through this process for my daughter so she can get the care she needs as fast and safe as possible. I love this hospital and highly recommend it with at least 10 stars if I could!! Two years ago, I had my son‘s tonsils removed at this very clinic as well. It’s always been a great experience. Thank you for the Minnie Mouse Duck Karla my daughter loves it!