InstaMed

Dave H

4 months ago

★★★★★

Best of luck to you if you use Instamed to pay bills. I create and save logins with a password manager; used that saved info to log back into Instamed account, and got error message that login was incorrect, even though it would have been directly saved to the password manager. Followed their change password prompts, created a new password, copied it into the confirm password field, and then got the message that account was blocked due to too many attempts, and I would have to call. Called them up. They didn't have the billing info for the company that uses them associated with my account, but rather a different medical company. They had to delete that to allow me to create new login. Did that. Still didn't work, because they say the patient ID number that is on my billing statement doesn't seem to agree with what they have. They want me to fix this, even though it is between them and the provider.

rachel hamilton

4 months ago

★★★★★

HORRIBLE company. My insurance processed my ambulance claim in early February, yet I continued receiving statements showing the full balance with no insurance adjustments reflected for MONTHS afterwards. When I tried to access my account online, the portal repeatedly told me there was “No record found” even though I entered the run number directly from my bill along with my correct last name, phone number, and ZIP code. I contacted support and was simply told my information didn’t match what they had on file and to contact the provider. No one could tell me what information was supposedly incorrect. What’s even more confusing is that the generic payment page asks for the exact same information. run number, last name, phone number, and ZIP code and happily accepts a payment without ever asking for an invoice number or account number. If your system says it can’t find my account using that SAME information, how am I supposed to know my payment is actually being applied to the correct account? To make matters worse, the payment portal doesn’t display your current balance, insurance payments, adjustments, or remaining patient responsibility. It simply asks you to type in a payment amount and hope it’s correct. Patients shouldn’t have to guess how much they owe after insurance or whether their payment is being applied to the right account. Somehow they had the correct information to mail me a bill, email me, and call me about payment, but not enough to let me access my own account or tell me which piece of information was supposedly incorrect. Months later, I received calls about an unpaid balance despite trying to resolve these issues when I first received the bill. The entire process has been unnecessarily confusing, poorly designed, and stressful. A billing portal should let patients view their account, see an accurate balance after insurance, and make payments with confidence. Not leaving patients guessing every step of the way while expecting them to track down missing information and resolve issues within your own billing system.

Rick Thrasher

6 months ago

★★★★★

This is the only website I have come across, where I've never been able to get to the payment system! I have taken screenshot after screenshot for their techs to no avail? I can't be the only one. I'd give them half a star if I could.

Michael Simpson

7 months ago

★★★★★

UNM Hospital uses InstaMed for online payments. This must be the only payment system in the world that doesn't actually show you how much your bill is. You just enter in an account number and invoice number and the patient DOB and then it asks how much you want to pay. I guess when it takes you 12+ months to bill a patient, figuring out how much a patient owes is just too hard. The system that mails out paper invoices is probably completely separate.

Terra Christianson

8 months ago

★★★★★

Is this even a legit company? I got an email thanking me for Master Card payment. I don't have a MasterCard. I don't have a card ending the four numbers on the "invoice". No provider name, nothing.