Valley Children's Healthcare

Ashley Palacio

2 months ago

★★★★★

I don’t normally leave reviews, but I wanted to share our experience in hopes that it helps another family. About a year ago, our daughter was hospitalized after a serious head injury. During one of the most frightening moments of our lives, we met with Dr. Brown to discuss her MRI results. To add to the emotional weight of the situation, I was also 21 weeks pregnant at the time. I want to first recognize Nurse Practitioner Laura, who was incredibly kind, patient, and took the time to explain things in a way we could understand. We were very grateful for her. Unfortunately, our experience with Dr. Brown was very different. When she entered the room, she briefly acknowledged our daughter and immediately began explaining the MRI using medical terminology while pointing to the images. As parents seeing our child’s brain scan for the first time, we were scared and trying to understand what we were looking at. When I asked whether one of the images was zoomed in, I was met with what felt like a dismissive response rather than an explanation. I explained that I wasn’t questioning her knowledge or expertise—I was simply asking for clarification because this was an overwhelming situation for us as parents. I shared that while these conversations may be routine for medical professionals, they are anything but routine for families. The interaction became increasingly uncomfortable. When my husband expressed that we were simply looking for understanding and compassionate communication, Dr. Brown responded, “She’s not dead, she’s alive, isn’t she?” That statement is something neither of us will ever forget. We ultimately asked that another provider continue our daughter’s care because we no longer felt comfortable with the interaction. I’m sharing this review not to attack anyone’s medical knowledge. I believe technical skill and compassionate communication are equally important, especially in pediatrics. Parents whose children are hospitalized are often experiencing one of the worst days of their lives. We don’t expect perfection—we simply hope to be treated with patience, empathy, and respect while trying to understand what’s happening to our child. Thankfully, our daughter recovered, and we are incredibly grateful for everyone who cared for her with kindness. I hope this feedback encourages more compassionate communication with families during such vulnerable moments.

Victoria Ragsdale

3 months ago

★★★★★

I’m not sure what nurses or doctors or really anyone that I met today was.. I just know my daughter needed medical attention and although I might have been a little bit rude to the person in the front after I went through security because they prioritized a boy before my daughter… they took good care of us. My daughter is home tonight and I have peace of mind that she will be okay… I believe every single personal that works here down to the janitor…deserves recognition… these individuals only care about one thing and that is to figure out what it is that your child may need… I showed up to the emergency room per my pediatricians orders.i am so thankful.

Nooshin Tavallaei

5 months ago

★★★★★

I took my sick baby to the ER on April 18th because he was throwing everything up, and breastfeeding was the only thing he could keep down. While waiting in the lobby, my baby was hungry and pulling my shirt because he needed to eat. I politely asked staff if there was anywhere private I could breastfeed him because the waiting room was full of men and I felt uncomfortable exposing myself there. I was told the lobby was my only option. Even after explaining how uncomfortable I felt, my concerns were dismissed. As a mother trying to feed and comfort my sick child, I felt humiliated, unsupported, and disappointed. No mom should have to choose between feeding her baby and feeling exposed in a crowded public room. A children’s hospital should know better. Breastfeeding mothers deserve dignity, compassion, and reasonable accommodations—especially when caring for a sick child. I’m sharing this because I don’t want another mother to go through the same thing. We deserve better.

Marin Hilger

6 months ago

★★★★★

Brought my 2 year old to the ER with a severe cough. We were seen by triage and put into a room within 15 minutes of our arrival. After multiple breathing treatments that were ineffective we were admitted. Quickly after being admitted we were moved to PICU. The hospital staff moved quickly in responding to my kids medical needs. Every nurse, doctor, and tech we interacted with was professional, knowledgeable, and had great bedside manner with kids. They did everything in their power to make my kid as comfortable as possible. They took great care of me too. We have had a great experience and amazing support by hospital staff. This is the place to bring your kid when they are sick!

RJ13_ KÁHŁWÄ (AVĒĒ)

7 months ago

★★★★★

Thank you all team from ❤️ELLAHI KAUR KAHLON ❤️Chia,Sandy,Payton,Denial ,Barbara I would like to sincerely thank the entire team at Valley Children’s Hospital for providing the best baby care we could have ever hoped for. From the moment we arrived, the doctors, nurses, and support staff showed incredible compassion, professionalism, and dedication. They treated our baby with such gentleness and attention, making us feel confident and reassured during a very emotional time. The medical team explained every procedure clearly and kept us informed at each step. The nurses were especially kind, patient, and always ready to help, no matter the time of day. Their warmth and caring nature truly made a difference in our experience. The hospital environment was clean, safe, and very child-friendly, which gave us even more peace of mind. We are deeply grateful for the outstanding care, quick response, and genuine concern shown by everyone at Valley Children’s Hospital. Thank you for your hard work and commitment to giving every child the best possible care. We will always remember the kindness and support we received.