Valant EHR

Kim Hizer

2 months ago

★★★★★

We have been using Valant EHR for almost a year. They did not detail that they charge for all reminders sent with the sales. Their customer response manager never returns their calls. The EHR has so many nuances to making sure a claim gets created and errors occur. Their AI scribe is not at the same level. Treatment planner - do not waste your time. The patient portal is horrible. Task manager - cannot task a group. Also you ancillary staff cannot write a note. This is an outdated EHR that has multiple fixes to upgrade. If you love to click multiple times to get to the info you need you will love this EHR otherwise do not waste your time.

Introspection Counseling Center LLC

3 months ago

★★★★★

We are a multi-state practice that utilizes Valant since 2021. It has been an exceptional resource to our practice. We are able to manage all of our practice needs (billing, insurance eligibility, telehealth, in-person, revenue cycle management, document, and so much more in one system). Of course there are some glitches from time to time, but I can honestly say they make an effort to improve the system regularly and are responsive to feedback. Highly recommend this EHR.

Mr & Mrs Emma

5 months ago

★★★★★

I wish I could give this company zero stars. The product and support we were promised during the sales process are completely different from the reality after signing. It honestly feels like they rely on the fact that once a practice switches EHR systems, it’s extremely difficult to switch again, so they know customers are essentially stuck. The lack of customer support is shocking. There is no phone number to call for technical support and no direct access to an account manager. For a service that is critical to running a medical practice and often involves time-sensitive issues, that level of support is unacceptable, especially given the cost. The training is also very disappointing. The initial trainings are poor and processes/workflows/purpose of items are not fully explained, and if you need additional training, they charge several hundred dollars per hour. Most of the training videos available online are around five years old and do not reflect what the system currently looks like, which makes them difficult to follow and not very helpful. There are also many features in the system that feel only partially developed. Some things seem like they were thought through initially but not fully designed around how a real practice actually uses an EHR. For example, you cannot see what is visible in a patient’s portal from the provider side, certain items cannot be edited, if you run an invoice twice it appears twice in the patients portal rather than the system recognizing a duplicate and there are no notifications when a patient signs up for the portal or completes required documents. These seem like basic, practical features that would make a big difference in daily workflow. Overall, we are extremely disappointed. We now feel stuck in a system that does not fully support our practice or our needs. It is also frustrating that many basic services, including additional training, come with significant additional costs.

Global Psychology

9 months ago

★★★★★

Valant is an excellent EHR system that has made my billing smooth and stress free. I love the way I can create individualized template notes. Also, the customer assistance is excellent.

Tekora Nichols

11 months ago

★★★★★

I wish I could give 0 stars. I had multiple demos with Valant before signing the contract to ensure the system could do everything my practice needed. After signing and starting with implementation, the was informed I could NOT customize the templates to fit my practices’ needs but could “configure” it based on what they already provide. During our demo, we were told we can customize. I worked with the clinical implantation specialist and she was unable to format my notes to match our current documentation needs. I asked to get out of the contract and was told no because I signed a 1-year agreement. I was disappointed, as the sales guy lied to us, but we continued. Fast forward, they sent my contract renewal to an email address that they didn’t send any other paperwork to- not the original contract, meetings to set up implantation, etc. When I reached out to cancel due to the documentation templates not matching our needs, they acknowledged my being misled about the system’s capabilities but still will not let me out of the contract. To say I’m disappointed is an understatement. How can a company be so hungry for money that it will not be honorable in correcting the initial deceit that led us to sign the contract and instead wants to force us to serve a second year. And I’m sure the lacking templates will cost us when we need to renew our accreditation. Disheartening…