Optum

John Oberly

4 months ago

★★★★★

Optum will auto-approve my pharmacy and my doctor without me lifting a finger, but the second I pay MY DENTIST, a provider they LITERALLY identified as a dentist, the system loses its entire mind. Denied over a FORM, then they SUSPENDED my card like I'M the problem. It's MY money. Pre-tax, set aside by me, for exactly this. Congrats on building a system that treats a routine dental visit like a heist. Absolute embarrassment.

Morgan Bakewell

8 months ago

★★★★★

I’ve spent hours and hours over the phone and online chat with OptumRX to no avail. One thing everyone I’ve spoken to agrees with: my plan is required to fully cover my meds per the Affordable Care Act. But I’ve never gotten the same answer on what I or my doctor needs to do to get the meds covered. I’ve had my doc follow multiple detailed courses of action outlined by reps for my plan. Nothing works. Seems they’re trying their darndest to skirt ACA compliance, and my provider is ready to throw in the towel. Every time I get an official letter in my Optum portal, someone on the phone/chat says the details are baloney. How can a company treat paying members like this??

Andrew Irvin

9 months ago

★★★★★

They Deleted my sons medical records from his mychart after abandoning his pediatrician and customer service refused to send them to the doctor. OPTUM then gave me the number for the facility they just closed after being forwarded three times between United and Optum. I found their online request forms from Claude ai. Their only function is administrative and they cannot handle it

Jose Villalaz

11 months ago

★★★★★

Optum in Everett Washington is not well managed. Before it became Optum it was called The Everett clinic. Once Optum bought them, the changes occurred and have only gotten worse. I've had chronic issues for years. So being referred to a dermatology department was done. However, this year it has been painful for me but also Optums bureaucracy. Let's start with mychart. Optum sends us emails and mailers telling us patients how great and advanced mychart is. After all mychart is the future. Let's be honest as a patient that's been using mychart from Optum. Mychart has system issues. Also, mychart messenger is limited to a certain amount of characters. Hmm, it can take 2-3 business days before any messages are returned. Having a chronic illness in the summer and being prescribed the wrong medication. Then I reach out to my Doctor who takes a culture of my situation. Now I have the proper diagnosis. I'm placed in the correct treatment plan and medication. For almost 2 months most likely I should have been referred to another provider who knows more. Or I should have been given the correct tests. One uses mychart to send the information of what's happening. Doesn't look like it gets reviewed by anyone or looked into. Most likely deleted. I can't tell. Who's looking at the information. You are told as a patient to go to the Walk-in clinic. The Walk-in clinic is not necessarily available all the time. Not all the staff and Doctors have the same qualifications. With an illness sometimes they can help. Other times the staff just look at you and say head back to the Dermatologist department because they know what to do. What a joke being sent back and forth. Here we're just days away from Christmas and New Year's. It's holiday time. For many its vacation time. Unfortunately I'm having another chronic illness episode. Now, I'm being referred to another provider. I receive a message through mychart of the great news. I called the provider I'm being referred to only to be told that no appointments are available until next year. And I totally understand it's the holidays season. Many Doctor's and staff are on vacation. I don't blame them. Now I find myself in between providers. One Optum telling me "sorry we can't help, go there". Then the other providers telling me "sir until we get your paperwork we can't help", "however if you need assistance call 911 or go to our ER hospital". I've been a patient of this medical provider since 1998. Current customer service is the worst. Departments don't communicate properly between themselves. They act as silos from each other. Being transferred and tossed that another department will help. Messages not being returned. To be handed off just before the holidays really speaks to Optums lack of customer service. Do better. Order the right testing needed the 1st time. Refer patients to other local providers if you are unable to help.

Craig Hoots

last year

★★★★★

Do NOT use one pass select. They just raised prices almost 70% and didn't notify a significant amount of users. Scoured my email using their exact wording that they supposedly sent and found nothing. Not in spam, junk, trash, main inbox or anywhere. People reported the same on reddit. I canceled the second I saw the price increase hit my credit card. But that was 3 days too late to not be charged an extra month since they require 30 days advanced notice to cancel. No extra benefits or past gyms that got cancelled were added back into my tier list. No tangible benefits whatsoever. And this is supposed to be something subsidized through my work as a benefit. Doesn't feel like it. I'd suggest very much staying away from one pass.