NexHealth

Rita Garabet

6 months ago

★★★★★

NexHealth truly is second to none when it comes to patient management software, in every way. We left NexHealth to give another software a shot, and immediately returned due to their amazing features and service. Their onboarding makes everything crystal clear both times, but this time our specialist Tony was exceptional. If you are considering NexHealth, don’t hesitate. It’s amazing and has been a game changer for our practice!

John Pyke

6 months ago

★★★★★

We are so grateful that we switched to Nexhealth! It has been so beneficial to our office! We worked with Ishita from nexhealth and she is WONDERFUL. They are prompt to answer your questions and never leave you wondering or feeling lost. Highly recommend Nexhealth!!

Milton Santos

9 months ago

★★★★★

NexHealth is TOPNOTCH when it comes to their software, customer service, and support team. They are always making amazing advances within their product to make sure your business is always running smoothly. NexHealth works great with Dentrix; we never had any issues with NexHealth writing back into Dentrix. Their Payments system is amazing because with a click of a button, you can send digital statements to multiple patients with the reason why they owe that balance; it has improved the practice AR substantially. Their Waitlist feature has saved the front desk staff HOURS when there are holes on the schedule. There is no need to call patients on the waitlist-- it's like a lottery text/email of who gets it first and patients love it as much as we do as it writes it back automatically into Dentrix. Another amazing perk that they have is their Insurance Verifcation; the amount of information that is received and organized is one-of-a-kind. I have never seen such organized AI insurance breakdown in my 13-years in the dental industry. Do not fear or fall asleep on the opportunities NexHealth has to offer your practice. We have been using NexHealth for Four years now and will continue to use them as the practice continues growing, producing, and collecting. Thank you so much NexHealth for all you do for us in the Dental industry.

Veronica McElroy

10 months ago

★★★★★

We are disappointed with NexHealth’s service and how this relationship ultimately unfolded. What began as a promising partnership with a product we genuinely needed deteriorated due to unresolved operational issues, inconsistent communication, and lack of support. From the outset, we were hesitant to commit to a 12-month term. We were not aware that the agreement would automatically renew for an additional year rather than convert to a month-to-month arrangement. When we provided written notice of termination in October, and received no follow-up from an account manager, we reasonably believed our intent to terminate had been acknowledged. Our decision to explore alternative online booking solutions was driven by conflicting and inaccurate information. In June, we were told by NexHealth leadership that an agreement with Denticon was in place. Later, Denticon informed us that no such agreement had been finalized and that NexHealth services would be blocked. Faced with the risk of losing online booking functionality, we had to pursue other options. While this situation was eventually resolved by the vendors, the information provided to us at the time was inaccurate and significantly impacted our planning and trust. Additionally, we experienced: Ongoing failures with appointment syncing for a significant portion of bookings A lack of consistent support, including no dedicated account manager for several months Little to no proactive communication, including no guidance regarding renewal timing or contract obligations Taken together, these issues reflect a breakdown in service reliability and partnership expectations. While the product itself has potential, the lack of transparency, support continuity, and clear communication made it difficult to continue the relationship with confidence. We would encourage prospective customers to review contract terms carefully and ensure expectations around support, integrations, and renewal processes are clearly documented and actively managed.

TANAY PATEL MD

11 months ago

★★★★★

Update: We have cancelled Nexhealth. We have regular outages with their service. If you use Athena One, then you should avoid Nexhealth. This was a very disappointing experience. It was so good when it worked now it’s more of a nuisance. They probably great in the dental ecosystem. Perhaps just focus on that. Nexhealth is good when it works. The system is down every two months for us. The help desk takes at least 1 week minimum to resolve, longest being 2 weeks. Very disruptive when it affects patient intake.