LACERA

tanya ramirez

5 months ago

★★★★★

worst assistance help from LACERA today. I've been on hold two different times and for over an hour each time. Each time I call I am directed to complete forms they email me, I do that and then call back to give the tracking number so as to expediate my request and them I'm told it's the wrong form!. the last time I called the lady on the phone didn't want to help me with the latest tracking number and said she would send me again the correct form and after 30 minutes I have still not received the form. I tried call Administration and good luck trying to find the correct number, it must be a goverment secret. I am still unable to get help. but am put on hold again. so frustrated!

Ana Torres

last year

★★★★★

Great group of people. All those I saw and met were kind, considerate and customer centric. Thank you for treating me so kindly while I was at your site in Pasadena.

Carol Hill (Heavenschild)

2 years ago

★★★★★

LACERA representative was extremely helpful in getting some benefits back. Very polite and walked me through a lot of paperwork. God bless her, and LACERA.

Corrine Cortinas

2 years ago

★★★★★

Today I contacted LACERA Member Services with specific questions regarding a change I needed to make. I spoke with Lisa who provided outstanding assistance which helped me to successfully complete my transaction. At the end, I couldn't thank her enough for walking me through the process and her patience with my many questions throughout. Lisa took the time to provide step by step instructions. Thank you Lisa! You made this so easy for me. While I wanted to write this review regarding Lisa's assistance today, I also want to thank LACERA for the outstanding services they have provided to me, my former HR staff, and former employees throughout the 40+ years I served with Los Angeles County. In my experience as an employee, manager and now retiree, I cannot say enough about the extremely positive experiences I have had with LACERA staff over the years. As someone with both and insider's view & insider's experience, and as a customer (Retiree), I can say that LACERA is the finest, most transparent organization I have ever had the pleasure to deal with. They truly care about Los Angeles County active and retired members as demonstrated by the consistently personal and professional assistance they provide, all delivered with the highest of integrity. Thank you LACERA!

Steven Neunhoffer

7 years ago

★★★★★

I have been retired (disability) safety member since 2004. My ex-wife was and is not a LACERA member. HOWEVER, LACERA treats her with the "Red Carpet" hello and I legally end up having to provide for her over 60% of my retirement! LACERA Never...I mean NEVER helped me gain some insight and to understand how divorce impacts a person. I scheduled three separate 1:1 meetings on Saturdays to learn and get info. TOTAL WASTE OF TIME. NOW I have a Court Order signed by a Judge ordering them to pay me Retroactive Retirement PARTIAL Payments for 8 months! They will NOT DO THAT! So I am broke, sold just about everything to survive. And Now I have to hire an Attorney? For MY MONEY! LACERA is not doing me any favors...OK? And they did NOT prepare me adequately by informing me of the possible outcomes on my retirement. My Ex-Wife's Attorney sure as hell Knew!