ABA Rank operates an independent directory and ranking index for Applied Behavior Analysis providers and vendors, covering clinics, billing and RCM firms, practice management software, staffing agencies, and marketing partners. We're hiring an Operations Associate to help keep the day-to-day of the business running smoothly - supporting internal processes, data quality, and cross-team coordination so the Index and the buyer-matching experience stay accurate and reliable.
What you'll do
- Support daily operational workflows across the listings index, provider verification, and internal tracking systems
- Help maintain data accuracy across provider profiles, rankings inputs, and review records
- Coordinate with internal teams to process provider claims, badge applications, and verification requests
- Monitor and troubleshoot operational issues, escalating as needed to the right team
- Assist in building and refining internal processes, checklists, and documentation
- Respond to and triage inbound provider and buyer inquiries related to operations
What we're looking for
- 1-3 years of experience in an operations, business operations, or administrative support role
- Strong organizational skills and comfort managing multiple workstreams at once
- High attention to detail, especially when working with data and records
- Clear written and verbal communication skills
- Comfortable working with spreadsheets, internal tools, and basic reporting
- Able to work independently and follow through on tasks with minimal oversight
Nice to have
- Experience working with directories, marketplaces, or ranking/review platforms
- Familiarity with CRM or ticketing tools
- Interest in or exposure to the healthcare or behavioral health services space