Apex EDI

M C

3 years ago

★★★★★

I am utterly disappointed with the appalling level of service provided by Apex. My recent experience with them has been nothing short of a nightmare.There lack of Response and Resolution: Despite contacting them multiple times over a span of 3 1/2 days, of no claims not being processed. when I escalated the issue to both first-level and second-level support, I received no concrete resolution or even acknowledgment of the problem.Excuses and Delay Tactics: I was given excuses such as the company dealing with other problems like a cyber attack, which supposedly contributed to the delays In conclusion, this entire ordeal reflects poorly on commitment to customer service and adherence to service level agreements. Businesses like theirs should have mechanisms in place to address and resolve issues efficiently, especially when they impact the operations and finances of their clients. I strongly advise against using their services

Northern California Dental Daniel Lee DDS

8 years ago

★★★★★

Our office has recently been going through some changes for the last few months and we've had to make more calls than usual to Apex EDI. Each time I have called, whether it was difficult, easy, or confusing Apex has provided exceptional customer service every single time. Whether I'm having a bad day or not, when I get off the phone with them my day gets better. That is how well each individual at Apex does their job! Shout out to Caleb and all the Apex staff for providing excellent service!

Kurt Meskowsky

8 years ago

★★★★★

Very happy with the service we receive from Apex EDI. We needed a clearinghouse to submit billing to insurance companies, and Apex had the most competitive pricing that we could find. Saves me a ton of money. When we first started with Apex, it was a bit rough and we had some issues but they were attended to and fixed quickly when we called customer service. Agents have always been helpful, courteous, and found solutions to issues we had.

Carrie Norman

10 years ago

★★★★★

Apex EDI is a great billing company. I don't have to worry about anything. I just call them up and they take care of any issue I have encountered. It makes my job so much easier. When I found Apex EDI it was a wonderful day and I will keep using them. With all the changes that occur with billing, they are on top of it all. I recommend them. You will love them.

Dean Sheldon

10 years ago

★★★★★

We have been using Apex for 3 1/2 years, and they have been great to work with. If we ever have problems with transferring from our billing software to their clearinghouse, they help us figure out the problem and fix it right away. They are always willing to help us find an answer if a claim isn't going through, and their tech support usually knows what the problem is before I even finish describing it. Their customer service is great and they are even willing to take time to train us in how to better use their system. They are also up to date with changes in coding and set up their system to ensure that we don't send out improper codes on claims.