§FAQ.01
What service modalities does Horizon Behavioral Health offer?
Horizon Behavioral Health offers clinic-based, telehealth, and school-based services.
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Horizon Behavioral Health is a comprehensive behavioral health services provider based in Lynchburg, Virginia, serving the Central Virginia region since 1969. As a community services board, the organization specializes in mental health, substance use disorder treatment, and intellectual disability services for individuals of all ages. The organization provides a broad range of clinical services including medication management, nursing assessments, psychological evaluations, and specialized outpatient therapy. They offer autism evaluations conducted by multidisciplinary teams including psychologists, neurologists, psychiatrists, and speech therapists. Educational and behavioral interventions are available to develop social and language skills for individuals with autism spectrum disorder and related conditions. Horizon Behavioral Health delivers services through multiple modalities including clinic-based care, school-based services, and telehealth appointments. This flexibility allows families and individuals to access services in the setting most appropriate for their needs. The organization also provides emergency services and ambulatory crisis stabilization services for children in acute behavioral health situations. The organization maintains a commitment to comprehensive, evidence-based care through a multidisciplinary approach. Their team of licensed mental health professionals, psychiatrists, and specialized clinicians work collaboratively to address complex behavioral health needs across the lifespan.
Not reported to ABA Rank yet: a BCBA roster, BHCOE accreditation, an NPI, CARF accreditation and a state license. Families can ask the clinic, and confirm individual BCBAs on the BACB Certificant Registry.
Horizon Behavioral Health delivers individualized ABA therapy in a center, via telehealth and in schools, built around each child’s goals.
Programs are built and supervised by a board-certified analyst. Caregiver coaching is part of the standard plan.
Senior BCBAs hold a clinical-leadership role at every location. Each name links to a BACB credential record where one is on file.
Aggregate rating and the most recent public reviews from Google Maps. These are not part of the verified caregiver review program; they have not been authenticated by Horizon Behavioral Health or this directory.
Sierra from the CSB came across as very rude, unknowledgeable, and inept at her job. I am Beyond shocked that she is employed in the mental health field when she seemingly has no knowledge about anything pertaining to mental health. I am shocked that Horizon would hire professionals who do not possess basic common sense and are living in la la land.
Maybe if you're a child they'd be more helpful but if you're an adult trying to help yourself id seriously consider somewhere a bit more supportive. They expect you to carry yourself 100% of the way with all the obstacles that come with it. Ive been calling since I got out of the psych ward for trying to commit suicide, I need outpatient and help with refilling meds. Ive been off of my medicine for over a week now and am really struggling and havent been able to even get a call back. They'll set appointments up and not send the telehealth link. I call and it goes to voicemail. Ive left my name and number countless times to still not receive ANY OUTPATIENT SERVICES AT ALL. Ive been out of the hospital for a month now. That's how long I've been trying to establish myself some help. Sometimes its hard to even ask for help, sometimes its hard to get the energy to keep caring and places like this are suppose to ease everyday burden and help your mental state, NOT ignore you and seemingly hope you go away making your mental worse.
CAN referred me here, but they refuse to even do an assessment if you don't have insurance When I asked the old, blonde lady who was supposed to do my intake why she was refusing me service, she said it was above her pay grade. Found on their website: "Access for All: Services are never denied due to an inability to pay." Yet I was denied service for inability to pay
My daughter was supposed to receive counseling through Horizon for anxiety associated with her ADHD diagnosis. I did the intake via zoom before the appointment. The only day they could get her in was on her birthday. We went & waited … & waited … & waited. After an HOUR waiting, we were finally told that the provider went home after being there half the day. She called later to apologize & told me that she didn’t realize she had another appointment. WHAT?! I told her I’d prefer another provider because I’d lost faith in her. The next thing I knew, we received a letter in the mail that they had no providers that took our insurance & gave us names of other places we could go. It has been over a year since that happened & I am still getting a bill for $134.62 for the intake zoom with a nurse. Now, I would not have a problem paying that if my daughter had actually received services. I did the intake in good faith that she would. She did not. I have told them that they need to just write the amount off. I should not have to pay that when she did not receive the services we were promised. I have talked to several people, including a manager, who said they’d get back to me, but I haven’t heard anything back. Yet, I continue to get bills in the mail. I’m not sure what’s going on there, but with all of the recent poor reviews, they need to do some major changes & figure out how to do better. They are causing MORE stress on people who are already struggling & looking to them for help. At this point, I would tell people to go anywhere else. Don’t use Horizon. They seem to be disorganized, to not care about their patients and are a strain on the mental health of potential clients AND their families.
I called to schedule an appointment on 3/29/25. I was scheduled for 4/11/25 for financial intake and then 4/14/25 for therapy intake. On the original phone call, I informed them that I had no insurance and was self pay. I was quoted $189.00. Fast forward to 4/11 when I informed them I was unemployed they said that my appointment on 4/14 would be $0. Today, I log in for my session and I’m informed that they do not take self pay. Why wasn’t I told this on the first call? Or the second? I’ve now waited a month to get services that I desperately need. This is absolutely ridiculous. Writing this reviews in hopes someone else doesn’t get absolutely screwed when trying to better themselves and their life. Edit to add: Since your default automated response to these reviews is to follow a link and post a complaint there. I’ve already done it.
No caregiver reviews of Horizon Behavioral Health on ABA Rank yet. Write the first one if your family has worked with them.
Each row says what it rests on. BACB certifications, payer contracts and complaint history are not checked by ABA Rank - confirm them at the source.
| Qualified reviews | 0 / 60 | No published reviews yet |
|---|---|---|
| Decision facts | 14 / 35 | 5 of 12 disclosed |
| Primary-category fit | 5 / 5 | Clinic is its main category |
Decision facts for this kind of listing:
Horizon Behavioral Health is listed but not yet numbered: it needs 2 more decision-fact points or one published review.
Facts are added by the listing’s owner, free, from the ABA Rank dashboard.
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Answered from the clinic's disclosed profile data on ABA Rank. Facts update whenever the clinic edits its profile or a verified review changes the rating.
Horizon Behavioral Health offers clinic-based, telehealth, and school-based services.
Horizon Behavioral Health provides ABA therapy for early intervention (0-3), preschool (3-5), school-age (6-12), teens (13-17), and adults (18+).
Horizon Behavioral Health is headquartered in Lynchburg, VA.
In the order the clinic finder ranks them.