§FAQ.01
What service modalities does Horizon Behavioral Health offer?
Horizon Behavioral Health offers clinic-based, telehealth, and school-based services.
ABA RANK / CLINICS / LOADING…
Horizon Behavioral Health is a comprehensive behavioral health services provider based in Lynchburg, Virginia, serving the Central Virginia region since 1969. As a community services board, the organization specializes in mental health, substance use disorder treatment, and intellectual disability services for individuals of all ages. The organization provides a broad range of clinical services including medication management, nursing assessments, psychological evaluations, and specialized outpatient therapy. They offer autism evaluations conducted by multidisciplinary teams including psychologists, neurologists, psychiatrists, and speech therapists. Educational and behavioral interventions are available to develop social and language skills for individuals with autism spectrum disorder and related conditions. Horizon Behavioral Health delivers services through multiple modalities including clinic-based care, school-based services, and telehealth appointments. This flexibility allows families and individuals to access services in the setting most appropriate for their needs. The organization also provides emergency services and ambulatory crisis stabilization services for children in acute behavioral health situations. The organization maintains a commitment to comprehensive, evidence-based care through a multidisciplinary approach. Their team of licensed mental health professionals, psychiatrists, and specialized clinicians work collaboratively to address complex behavioral health needs across the lifespan.
Horizon Behavioral Health delivers individualized ABA therapy in a center, via telehealth and in schools, built around each child’s goals.
Programs are designed and supervised by board-certified behavior analysts (BCBAs).
Caregivers are involved throughout, with parent coaching available to support skills at home.
Programs are built and supervised by a board-certified analyst. Caregiver coaching is part of the standard plan.
Senior BCBAs hold a clinical-leadership role at every location. Each name links to a BACB credential record where one is on file.
Network status comes from the clinic and is re-attested each quarter. Verify coverage directly before scheduling intake.
No published case studies yet. Claimed clinics can publish de-identified outcomes here.
Reviewers are verified as caregivers of an active or recent client before publication. Reviews cannot be edited or removed by the clinic.
Aggregate rating and the most recent public reviews from Google Maps. These are not part of the verified caregiver review program; they have not been authenticated by Horizon Behavioral Health or this directory.
My daughter was supposed to receive counseling through Horizon for anxiety associated with her ADHD diagnosis. I did the intake via zoom before the appointment. The only day they could get her in was on her birthday. We went & waited … & waited … & waited. After an HOUR waiting, we were finally told that the provider went home after being there half the day. She called later to apologize & told me that she didn’t realize she had another appointment. WHAT?! I told her I’d prefer another provider because I’d lost faith in her. The next thing I knew, we received a letter in the mail that they had no providers that took our insurance & gave us names of other places we could go. It has been over a year since that happened & I am still getting a bill for $134.62 for the intake zoom with a nurse. Now, I would not have a problem paying that if my daughter had actually received services. I did the intake in good faith that she would. She did not. I have told them that they need to just write the amount off. I should not have to pay that when she did not receive the services we were promised. I have talked to several people, including a manager, who said they’d get back to me, but I haven’t heard anything back. Yet, I continue to get bills in the mail. I’m not sure what’s going on there, but with all of the recent poor reviews, they need to do some major changes & figure out how to do better. They are causing MORE stress on people who are already struggling & looking to them for help. At this point, I would tell people to go anywhere else. Don’t use Horizon. They seem to be disorganized, to not care about their patients and are a strain on the mental health of potential clients AND their families.
Tried to call with a problem I needed help with. Tried to explain what was going but the person I talked to clearly wasn't understanding what I was saying. I wasn't yelling, I wasn't cursing. I told her that she wasn't listening to what I was saying and she hung up on me. Just a terrible way to handle phone calls at a.. mental.. health.. facility. I'm so blown away.
I called to schedule an appointment on 3/29/25. I was scheduled for 4/11/25 for financial intake and then 4/14/25 for therapy intake. On the original phone call, I informed them that I had no insurance and was self pay. I was quoted $189.00. Fast forward to 4/11 when I informed them I was unemployed they said that my appointment on 4/14 would be $0. Today, I log in for my session and I’m informed that they do not take self pay. Why wasn’t I told this on the first call? Or the second? I’ve now waited a month to get services that I desperately need. This is absolutely ridiculous. Writing this reviews in hopes someone else doesn’t get absolutely screwed when trying to better themselves and their life. Edit to add: Since your default automated response to these reviews is to follow a link and post a complaint there. I’ve already done it.
They came to my impatient stay and asked like 3 questions, then left. Since I was under a temporary detainment order I need to have a hearing in order to go home. The judge had asked horizon about my mental well being. They stated I was having delusions and that I hadn’t slept in 3 days. I never stated any of this to them but it doesn’t matter. The patient has no say once this has happened. They kept me for an additional 10 days! My work was piling up and my kid was like can you come home? When they finally discharged me I came home to a $1200 bill from these people! I called about this days ago and was told I would be receiving a call back in regards to this. I’m still waiting.
Absolutely useless. I’ve tried getting psych appointments twice here and they always make you jump through a bunch of hoops by scheduling appointments with a case manager or clinician, who provides no value at all. Then if you cancel your appointment once you’ve jumped through the hoops and decide you actually do want an appt, they make you start over all over again. It has to be a way of maximizing the number of appointments they can bill you for.
Clinic verification cross-references BACB credentials, NPI, accreditation, payer contracts, insurance, and ethics-complaint history. Every check is dated and re-runnable.
Answered from the clinic's disclosed profile data on ABA Rank. Facts update whenever the clinic edits its profile or a verified review changes the rating.
Horizon Behavioral Health offers clinic-based, telehealth, and school-based services.
Horizon Behavioral Health provides ABA therapy for early intervention (0-3), preschool (3-5), school-age (6-12), teens (13-17), and adults (18+).
Horizon Behavioral Health is headquartered in Lynchburg, VA.
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