ABA Rank operates an independent, ranked online directory that connects buyers with Applied Behavior Analysis clinics, software vendors, and service providers. We're looking for a Customer Support Specialist to be a helpful, knowledgeable point of contact for the buyers, providers, and vendors who use our directory, matching tools, and profile management features every day.
In this role, you will field inbound questions from clinics, vendors, and buyers using the platform, help users understand and navigate their account or listing, and make sure issues get resolved quickly and clearly.
What you'll do
- Respond to incoming support inquiries via email, chat, or ticketing system in a timely, professional manner
- Help providers and vendors understand how to claim, complete, and manage their profiles
- Guide buyers through search, filtering, and the vendor-matching process
- Troubleshoot account, billing, and listing issues, escalating technical problems as needed
- Document recurring issues and share feedback with product and operations teams
- Maintain accurate records of customer interactions and resolutions in the support system
What we're looking for
- Prior experience in a customer support, help desk, or client-facing service role
- Clear, friendly written and verbal communication skills
- Comfort learning and explaining web-based tools and account features
- Strong organizational skills and attention to detail when tracking tickets and follow-ups
- Ability to stay patient and solutions-oriented with a range of customer needs
- Basic comfort with support or CRM ticketing software
Nice to have
- Experience supporting a marketplace, directory, or SaaS platform
- Familiarity with the ABA (Applied Behavior Analysis) industry or healthcare services
- Experience helping business customers manage online profiles or listings