ABA Rank is an independent ranked directory for Applied Behavior Analysis (ABA) providers, connecting buyers with clinics, software vendors, and service providers across the ABA industry. We're hiring a Customer Success Manager to own the post-sale relationship with our provider customers — helping them get set up, get verified, and get the most out of their listing and analytics tools.
What you'll do
- Own onboarding for newly claimed and verified provider accounts, guiding them through profile setup, credential verification, and dashboard configuration
- Serve as the primary point of contact for a portfolio of provider accounts, building relationships that drive retention and expansion
- Monitor account health and usage patterns, proactively reaching out when engagement drops or a renewal is at risk
- Partner with product and support teams to resolve customer issues and escalate recurring pain points
- Run regular check-ins and business reviews with customers to demonstrate value from their subscription tier
- Collect and relay customer feedback to inform product and process improvements
What we're looking for
- 3+ years of experience in a customer success, account management, or client-facing role, ideally at a SaaS or marketplace company
- Strong written and verbal communication skills, with the ability to explain technical or data-driven concepts clearly
- Comfort managing a portfolio of accounts and prioritizing across competing demands
- Experience with CRM and customer success tooling for tracking account health and communications
- A proactive, organized approach to account management and problem-solving
- Ability to work independently and take ownership of customer outcomes
Nice to have
- Experience working with healthcare, behavioral health, or credentialing-related products
- Familiarity with subscription or tiered SaaS pricing models
- Experience supporting customers through onboarding and verification workflows