Laurel Heights Hospital

Annaliese Weisbach

last month

★★★★★

This facility deserves a zero-star rating for the severe neglect, filth, and toxic environment I experienced. There is absolutely no privacy here, to the point where they actually have cameras pointing directly into the bathroom, which feels completely violating. The living conditions are entirely unacceptable, as Unit 7 was completely nasty, disgusting, and lacked any form of structure. To make matters worse, the staff is horrible and highly unprofessional; they constantly disrespected everyone, openly argued with each other, and even made threats to the patients. The workers simply did not care, severely neglected those in their care, lost my personal belongings, and never updated parents on what was happening. On top of all this isolation, I was never even allowed to call my family beacause they didn't even try to call my dcs worker to ask for my parents number. Do not send your loved ones to this unsafe place. I forgot to write this. but DO NOT COME HERE!

adrianne taylor

4 months ago

★★★★★

The staff was friendly and attentive to my daughter. She learned a lot in the group and individual therapy sessions. My only negative was we had to wait an extremely long time during the check in and check out process, i'm guessing they were short staffed. But, I appreciate that even though we had to wait, the staff was very accommodating.

Stephanie Clemons

7 months ago

★★★★★

Please parents DO NOT WASTE YOUR TIME OR YOUR CHILD'S TIME WITH THIS VERY UNPROFESSIONAL PLACE!!! My grandson was there twice and they're just glorified babysitters. They kept him Friday thru Wednesday and nothing was done! "He has anger issues" but you only gave him group therapy not one on one. Claimed they give 24 hrs notice for pick up but we didn't find out till 4pm that we had to be there the next morning. WE LIVE 4 HRS AWAY!!! If I could give 0 stars I definitely would.

Myra

9 months ago

★★★★★

I wouldn’t recommend Laurel Heights Hospital in Atlanta, Georgia to anyone. From the moment you walk in, the place feels cold and unwelcoming. The staff seemed overwhelmed at times and underpaid and sometimes inattentive, often leaving guardians and children waiting for hours without updates, especially the admission portion. The facilities looked outdated and old with peeling paint and broken furniture in common areas, as well as leaking basements, gas leaks, and disgusting bathrooms. Communication here was a nightmare—i was often left in the dark about treatment plans, and questions were brushed off with vague answers. My child’s clothing go missing constantly and it’s not replaced. She forgot her jacket at home and the facility did not provide any jackets to keep my baby warm. You get in touch with the operations director and she makes you promises she can’t keep and extremely uneducated to say the least. Instead of being a safe space for healing, Laurel Heights felt more like a warehouse where kids were numbers, not people. If this hospital wants to call itself a place of care, it needs a complete overhaul in staff training, basic compassion and new management overall. Side note: A previous staff that use to work at that place shared pictures with me at church.

Lucas Harbuck

9 months ago

★★★★★

I stayed in Unit 7 (North), and the conditions there were honestly disappointing. The showers and toilets were constantly clogged, and it took forever for anything to get repaired. There was almost no privacy, even for basic daily routines, which made the unit feel uncomfortable 24/7. A lot of the staff on the unit came off as uninformed or just ignoring issues, even when people clearly needed help or support. The bed coverings were cheap and worn out, making it hard to sleep comfortably. What made things worse was how some patients in Unit 7 felt singled out or targeted every day. Instead of feeling supported or safe, the atmosphere was tense and unpredictable. Overall, Unit 7 (North) didn’t feel therapeutic — it felt neglected. Based on my experience, I wouldn’t recommend the way this unit is run.