Laurel Heights Hospital

Dana Queen

4 months ago

★★★★★

I wouldn't recommend this place until its a last resort. They were giving my daughter extra medicine then what was on her file and when I requested to know what they were they gave me the run around. Also she wasn't there long enough to get her stable was discharged without all of her paperwork. And her medicine required prior authorization for insurance and we couldn't reach anyone at the hospital to resolve this. So now my daughter is without all medicine for the next 4 days until she can get in with another psychiatrist.

Erica Whitmore

4 months ago

★★★★★

My child was safe in there and the admission process was smooth and quick. My complaint is lack of organization there. They said they’d start my child on a new medication, asked for my permission, and never gave it to him in the 5 days he was there. I asked about residential multiple times and they said they’d call me back to find out more information but never did. They barely communicated with me and told me only hours before he was getting discharged. I was pretty disappointed with how things were handled.

Myra

6 months ago

★★★★★

I wouldn’t recommend Laurel Heights Hospital in Atlanta, Georgia to anyone. From the moment you walk in, the place feels cold and unwelcoming. The staff seemed overwhelmed at times and underpaid and sometimes inattentive, often leaving guardians and children waiting for hours without updates, especially the admission portion. The facilities looked outdated and old with peeling paint and broken furniture in common areas, as well as leaking basements, gas leaks, and disgusting bathrooms. Communication here was a nightmare—i was often left in the dark about treatment plans, and questions were brushed off with vague answers. My child’s clothing go missing constantly and it’s not replaced. She forgot her jacket at home and the facility did not provide any jackets to keep my baby warm. You get in touch with the operations director and she makes you promises she can’t keep and extremely uneducated to say the least. Instead of being a safe space for healing, Laurel Heights felt more like a warehouse where kids were numbers, not people. If this hospital wants to call itself a place of care, it needs a complete overhaul in staff training, basic compassion and new management overall. Side note: A previous staff that use to work at that place shared pictures with me at church.

Jessica Jones

6 months ago

★★★★★

We were very hopeful that Laurel Heights was going to be an answer to ours, our families, and our sons providers hopes and prayers. Unfortunately, with the exception of some very caring individuals our son came home after 30 days unchanged. We were actually told that no one thought he was ready to leave but because his issues were not what they typically see they could not get insurance to approve his stay. But honestly that was not the worst part. Our son broke his hand while here which required a trip to the ER. The communication with us about this was horrible. If we had not met them at the ER we would know nothing and despite telling us they would let us know when they were on the way there we only knew they arrived because the ER contacted us. They also made it impossible to make follow up visits with the orthopedist. But the worst part was that while in care they completely changed my son’s medications (which I expected) but then discharged him with no meds. They did not call in the meds to our pharmacy until the day of discharge and l either required further info that they failed to provide or was denied because the hospital had already filled his prescription for the month and therefore the pharmacy cannot refill it for another month. I expressed my concerns for the week prior to discharge and We were assured by the dr that we would be getting hi pills when we picked him up. When the nurse brought hi to us I requested the pills and she said she didn’t have any. So I called my pharmacy who told me to call the hospital pharmacy and cancel the prescriptions there so we could hopefully get them. The hospital pharmacy told me they did not have any pending refills for my son and that the hospital had the pills. When I called the hospital back the confirms that they did in fact have the pills and said I could come back by to pick them up anytime. I asked if I could come at 9pm after work and they said yes. However when I arrived at 9pm the lights were all off no one answers the door or the phone. We had to come back again the following day and waited over 2 hours in the lobby for them to give us the pills. Mind you this is only one of the two musing pills so my child will continue to go unmediated until they fix the prescription issue.

Nadia

7 months ago

★★★★★

Hello! Last year I came to Laurel Heights for around 98 days and I have come to say that I unfortunately did not enjoy the experience. For example, I remember there was mold growing in the showers. Our units (I believe I was in unit 2 but moved to unit 1 when they opened it up for the female teenagers) were quite gross. I remember In unit 1 there was a clogged bathtub that filled up every time someone showered in it. This could very well be fixed at the time of me writing this, but the fact that anyone had to experience this at all is what I’m concerned about. Also, my therapist (I believe her name was Mrs. Natasha, my apologies if I used the wrong Mrs/Miss/Ms) had invalidated the abuse that occurred in my home, which had caused me to be sent to laurel heights in the first place. I do not dislike her by any means, but I found it frustrating at the time and even now, after I have been taken out of that abusive household. Something else I’d like to point out, I gained a lot of weight while I was there. Even though at the time I was on a pescatarian diet. Believe me when I tell you that their food and snacks mixed with whatever medication they put you on will super size you. I will admit that as of now I am still overweight, and that is entirely my own fault, but in my head it all comes back to being here. Now there were some good things here, too, I will admit. That’s why I put 2 stars and not 1. Some of the staff were very kind! I really liked Mr. Troy! I even drew him some art! Their outings were nice and they let you have days out with your family. I did enjoy that! I recall that they had opened up a game room in my final month there, which was cool. And the REC ladies were always very nice. Some disclaimers for anyone who is thinking about sending their child to laurel heights: It may be insufferable to say this, but there was a lot of fighting while I was there, and there’s going to be drama no matter what. someone might try to get in a relationship with your child, I have seen it happen. And some of the staff are really rude. It’s a very disruptive environment and it did not help me at all, personally. If you have a quiet sweet child that just has issues they may be fine here, but really though this is not the place to send them. Some things may have changed since I was last there, so take some things with a grain of salt. But seeing recent reviews, I really don’t think they changed too much. Hopefully the showers aren’t moldy anymore.