Laurel Heights Hospital

Sheila S.

2 months ago

★★★★★

Wish I could’ve scored this a zero…Never in my life have I seen a hospital that started a child on meds and didn’t send the prescription for the meds to the pharmacy. After multiple times calling the hospital to talk to the dr prescribing the medication, I was told it would be sent. My child heard the nurses complain that I kept calling . Well DUH 🙄 Fill the meds and I’ll quit calling. I see why you rate a 2.4 on reviews! Never got the meds my child needed. My child told me that a lot of the staff were homophobic, which could be devastating to some of their patients. 🤷🏻‍♀️Pathetic and unprofessional.

Christine Johnson

2 months ago

★★★★★

My daughter stayed for 1 month and 2 weeks and THIS PLACE IS AWFUL! Staff are very rude when calling on your child’s days to talk… the therapist will barely return your calls, the supervisor (tall black lady long dreads) VERY rude, my daughter told me lots of stories about how they made faces while I was on the phone , laughed at her once I hung up… said I was a “strict mom” of course I am my daughter is 14!!! My daughter said the teacher over the class room for long term would call other kids “slow” and state that’s why they have that class! She said a few girls broke windows and ate the glass!!!!!! Very disturbing! The guy that answers the phone will hang up in your face over and over again!

Annaliese Weisbach

3 months ago

★★★★★

This facility deserves a zero-star rating for the severe neglect, filth, and toxic environment I experienced. There is absolutely no privacy here, to the point where they actually have cameras pointing directly into the bathroom, which feels completely violating. The living conditions are entirely unacceptable, as Unit 7 was completely nasty, disgusting, and lacked any form of structure. To make matters worse, the staff is horrible and highly unprofessional; they constantly disrespected everyone, openly argued with each other, and even made threats to the patients. The workers simply did not care, severely neglected those in their care, lost my personal belongings, and never updated parents on what was happening. On top of all this isolation, I was never even allowed to call my family beacause they didn't even try to call my dcs worker to ask for my parents number. Do not send your loved ones to this unsafe place. I forgot to write this. but DO NOT COME HERE!

adrianne taylor

6 months ago

★★★★★

The staff was friendly and attentive to my daughter. She learned a lot in the group and individual therapy sessions. My only negative was we had to wait an extremely long time during the check in and check out process, i'm guessing they were short staffed. But, I appreciate that even though we had to wait, the staff was very accommodating.

Myra

10 months ago

★★★★★

I wouldn’t recommend Laurel Heights Hospital in Atlanta, Georgia to anyone. From the moment you walk in, the place feels cold and unwelcoming. The staff seemed overwhelmed at times and underpaid and sometimes inattentive, often leaving guardians and children waiting for hours without updates, especially the admission portion. The facilities looked outdated and old with peeling paint and broken furniture in common areas, as well as leaking basements, gas leaks, and disgusting bathrooms. Communication here was a nightmare—i was often left in the dark about treatment plans, and questions were brushed off with vague answers. My child’s clothing go missing constantly and it’s not replaced. She forgot her jacket at home and the facility did not provide any jackets to keep my baby warm. You get in touch with the operations director and she makes you promises she can’t keep and extremely uneducated to say the least. Instead of being a safe space for healing, Laurel Heights felt more like a warehouse where kids were numbers, not people. If this hospital wants to call itself a place of care, it needs a complete overhaul in staff training, basic compassion and new management overall. Side note: A previous staff that use to work at that place shared pictures with me at church.