The Joint Commission

Pat

9 months ago

★★★★★

I submitted an allegation of a Mental Health facility allowing a politically motivated verbal assault on my person to occur in one of its group sessions on 9/15/25, and who did nothing but allow the perpetrator to return to group with an empty apology. When I made a stink & filed a formal report that I no longer felt safe in a treatment environment that allowed someone who had proven themselves willing to cross the line from angry words into violent actions to return to that "safe space," they punitively discharged me on 9/18 while I was home sick from an actively defensive mindset, acute hypervigilance & threat-awareness, acute emotional IBS that had my gut tied in knots and me running to the restroom every 20-30 minutes, and ruminatively rehearsing defensive protocols for subduing violent attackers in my head. I also reported witnessing Medical Management Malfeasance & detailed their ongoing practice of Medical Insurance Fraud. After reporting to the OK Dept of Mental Health & Substance Abuse Services, I was redirected first to the OK State Dept of Health, and then to the Joint Commission. Shortly after submitting my report & allegations, I received a canned email response saying that they would not be pursuing any action other than to monitor the facility's complaint frequency & hope for improvement over time. I am a professional Management Consultant & Process Improvement Engineer for Fortune 500 companies, or I was before becoming disabled. And this is the most blatant example of Bureaucratic Negligence that I have ever witnessed!! What does it take to get you all to start an investigation, someone dying?! You all should be ashamed of yourselves & should seriously consider revising your response protocols. Because your response added insult to injury...

Al Fonz

last year

★★★★★

All they care about is money. They look for minor infractions so they have to return. Each visit costs thousands. They're heartless.

Juan Santos

4 years ago

★★★★★

Safe healthcare is a human right. For decades, the United States healthcare system has understaffed healthcare workers to cut costs. Nurses, doctors, respiratory therapists, CNAs, occupational therapists, pharmacists, social workers - healthcare workers of all disciplines have been intentionally understaffed to maximize profits for hospital systems. These staffing decisions come at a cost to patients’ safety. Healthcare workers need adequate time and resources to safely care for their patients. For every additional patient a nurse cares for, a patient’s risk of dying increases by as much as 7% (Aiken 2014). Unsafe staffing is contributing to workplace injuries, burnout, and the Great Resignation of healthcare workers. Patients and healthcare workers alike NEED safe staffing ratios. Safe staffing saves lives. The Joint Commission has worked for 70 years to drive “quality improvement and patient safety in healthcare.” The Joint Commission has advocated for and led to the implementation of numerous patient safety initiatives and quality metrics. However, The Joint Commission’s quality standards do not guarantee adequate patient to worker staffing ratios for any discipline. With the surplus of evidence that safe staffing decreases sentinel events and patient mortality, we demand The Joint Commission: Immediately require safe staffing ratios for ALL LEVELS AND SETTINGS OF CARE, with noncompliance to these ratios being held as a barrier to accreditation; AND Immediately develop a taskforce that includes CURRENTLY PRACTICING CLINICAL PROVIDERS OF ALL DISCIPLINES to determine appropriate staffing ratios for each discipline and care setting based on existing research and clinical experience; AND Develop and make publicly available an annual report, based on payroll data, of individual hospitals’ compliance with mandated ratios; AND Develop and disseminate objective and peer-reviewed research on the impact of staffing ratios on workers and patients for ALL HEALTHCARE DISCIPLINES; AND Transparently partner with any and all relevant organizations (state, federal, and professional) to achieve these goals and ensure the prioritization of PATIENT SAFETY over stakeholder profit.

Bailey Regier

4 years ago

★★★★★

Safe staffing is THE evidence based way to improve patient outcomes. Start lobbying for appropriate ratios.

Paige McGann

6 years ago

★★★★★

Yet, another “government like” agency they does nothing to contribute to patients’ well-being OR to try and make improvements to an already broken system.